DELIVERY INFORMATION

1. Order Status Check:
– To check the status of your order, go to “Orders” in your My Account section.

2. Delivery Partners:
– Orders are dispatched through reliable delivery partners, including Delhivery, Blue Dart, DTDC, and more.

3. International Delivery:
– MadlyDazzly currently delivers within India only.

4. Delivery Time:
– Expect delivery within 4-7 working days from the date of your order.

5. Tracking Details:
– Easily track your packages using the provided tracking link in order details page, sms updates, and email notifications.

RETURNS AND REFUND POLICY

1. Eligibility for Returns:
– You may initiate a return within 7 days of receiving your order.
– Ensure the item is in its original condition, unworn, and in its original packaging.
– A valid proof of purchase is required for all returns.

• Please send an uncut video of the unboxing via whatsapp at +916290558490 to support your claim. Refunds will only be issued for products that are damaged beyond repair.

2. Return Process:
– Contact our customer support team at +916290558490 or email us at support@madlydazzly.com  to request a return.
– Provide essential information, including your order number and reason for the return.
– Follow the return authorization instructions provided by our team.

3. Refund Options:
– Upon receiving and inspecting the returned item, we offer the following options:
– Full refund to your original payment method.
– Exchange for a different item.

4. Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
– We provide return shipping labels for eligible returns.

5. Restocking Fees:
– We do not charge restocking fees unless specifically mentioned for certain products.

6. Exceptions:
– Some items may not be eligible for return, such as personalized or hygienic products. These exceptions will be clearly stated on the product page.

7. Refund Processing Time:
– Refunds or exchanges are typically processed within 10 business days after receiving the returned item.

8. Contact Information:
– If you have any concerns or queries regarding our Returns and Refund Policy, please feel free to reach out to us at support@madlydazzly.com.

We appreciate your trust in MadlyDazzly.com and are dedicated to providing you with a seamless shopping experience. Thank you for choosing us for your jewellery needs.